We understand that you may have some questions about our services. We have compiled some of the frequently asked questions. You can also call us in case of any further questions.
WHERE CAN I BUY TYEE WINDOWS?
Tyee windows are manufactured and sold exclusively at the Tyee plant and showroom in Abbotsford, located at 1100A Riverside Drive. Call us at 604-854-6900, toll-free at 1-800-851-8933 or stop in at our showroom and we’ll be happy to assist you.
CAN I BUY DIRECT FROM TYEE?
Yes. We sell our windows and doors direct to homeowners, builders and architects. There is no minimum order. Our customers receive the same high quality product, service and attention whether they place a large order or purchase a single window.
WILL YOU SHIP TYEE WINDOWS AND DOORS TO MY LOCATION?
We will ship our windows and doors for residential and light commercial projects throughout Western Canada.
HOW DO I CARE FOR MY TYEE WINDOWS & GLASS PATIO DOORS?
It’s easy. Just use a mild dish soap and water to clean the vinyl frames, glass and screens, then rinse with clean water and wipe dry. Never use abrasive or acidic cleaners, solvents or stripping compounds. You should also remove dirt that builds up in the window recesses and guides, and add a drop of silicone lubricant to all moving part contact points every six months.
Vinyl Frames – Clean with mild dish soap and water. Rinse and wipe dry. For hard-to-remove dirt, use non-abrasive sink and counter cleaning creams, or specialized products for cleaning vinyl surfaces in vehicles. Never use abrasive or acidic cleaners, solvents or stripping compounds. Always test cleaners in an inconspicuous area first. Certain stains, such as felt-tip pens, cannot be removed. If this happens, it is better to replace the affected part.
Glass - Clean with mild dish soap and water. Rinse with clear water and wipe dry with a soft cloth. Never use petroleum-based cleaners, caustic chemicals, razor blades, putty knives, abrasive pads or high-pressure water hoses on any part of your window or patio door as it may damage the glass surface or sealed unit.
Screens - Use a mild dish soap, water and soft brush. Rinse well and wipe dry.
Moving Parts - Regularly remove dust, sand and dirt that builds up in window recesses and guides, especially windows exposed to extreme winds or located close to ground level. Add a drop of lubricant in the spring and fall to all moving part contact points. For sliders, remove annually and spray wheels a silicone lubricant. Do not paint metal parts or weather-stripping as this could affect the operation of your windows and patio doors.
WHY CHOOSE VINYL WINDOWS?
Wood windows are great insulators but they are prone to weather deterioration and require painting regularly. Aluminum windows are durable but offer little insulating value because they conduct energy. Vinyl windows – especially those with multi-chambered frames with precision welded corners – are your best choice because they are extremely durable, possess excellent thermal qualities, and are virtually maintenance free.
WHAT IS LAMINATED GLASS?
Laminated glass is two pieces of glass with a strong plastic layer sandwiched in between. It reduces exterior noise, enhances security, and helps protect drapes and upholstery from ultraviolet rays that cause them to fade.
ARE THERE ANY GOVERNMENT GRANTS AVAILABLE FOR WINDOW REPLACEMENTS?
Yes there are from time to time, but the amount and requirements are continually changing. Please contact our office for the most recent information on home renovation and energy tax grants.
HOW LONG DOES A TYPICAL WINDOW RENOVATION TAKE?
Typically about 1 or 2 days. Larger projects, such as converting a regular window into a bay or bow window, or adding a door or window where one does not exist now, will take longer.
WILL THE WINDOW RENOVATION AFFECT MY HOME ALARM SYSTEM?
In the majority of cases we are able to successfully reconnect alarm contacts to windows and doors after a renovation. If, however, we are unable to do so, you will need to contact your alarm system company and arrange for reconnection of contacts. In either case, you will need to have your alarm company inspect the job to verify that the alarm system will still work.
How Do I Install Windows?
(This is for vinyl windows and sliding patio doors and are general installation instructions for new construction BC wood framed single family homes. It is the installer’s responsibility to perform proper installation of the product.)
These instructions are meant to be a general guide for window installation. For specific installation requirements regarding weatherproofing please contact your envelope consultant.
Tyee Manufacturing assumes no responsibility for improperly installed products.
Do You Have Installation Instructions?
There are many different methods to install windows depending on your application. It is best to consult with your sales rep and visit the Tyee showroom to see the range of installation methods and determine which is best for your project.
What is Tyee’s Warranty?
Tyee offers one of the industry’s best warranties.
Vinyl extrusions lifetime warranty:
The white and desert sand coloured rigid vinyl windows extrusions supplied by Tyee Manufacturing Inc. (TMI). are warrantied against blistering, rotting, pitting corroding, flaking, and peeling that result from defects in materials or workmanship in normal service and TMI agrees to repair or replace any extrusion that it finds to be defective due to faulty workmanship or manufacturing.
The warranty does not cover defects or damage attributable to installation, normal weathering, or damage caused by accident, fire, flood, or other acts of God, vandalism, riot or civil disorder, misuse, abuse, harmful fumes, vapours or chemical pollutants, in the atmosphere, mildew, building settlement, or structural failure of walls or foundations, or any other causes or occurrences beyond TMI control.
This warranty shall be null and void if accessories that are not manufactured or supplied by TMI are installed on vinyl windows, and those accessories affect the performance or integrity of the extrusions. Faulty installation of frame and sash by the contractor or owner due to failure to follow instructions provided by Tyee or any other industry recognized installation certifier will also cause all warranties expressed or implied to be null and void.
20 years coverage on glass:
The insulated units manufactured by Tyee Manufacturing Inc. (TMI) since 2007 are under a 20 year warranty starting from the date delivered. Should an insulated unit develop any material visual obstruction determined after a physical inspection by TMI between the interior glass surfaces during the warranty period, TMI will deliver a comparable replacement without charge to the shipping point nearest the installation. This warranty does not include replacement labour costs and does not apply to:
TMI’s liability is limited to the replacement of the unit under the conditions outlined in this warranty. TMI reserves the right to determine what is material visual obstruction of the insulated double glazed sealed unit and whether such obstruction is a result of seal failure.
Any product replaced pursuant to the above warranties becomes the property of TMI.
Tyee Manufacturing Inc. (TMI) uses AquaSurTech OEM preparation and paint products. TMI offers painted vinyl windows and patio doors due to concerns over premature paint wear it is recommended that sliding windows and patio doors be painted on the exterior only. Any paint wearing or damage caused as a result of painting the interior of a sliding window or patio door is not covered under warranty. Painted vinyl windows are covered under AquaSurTech’s warranty, which can be found on their website or below:
D-200 FOR USE ON VINYL PROFILES
Products purchased from Tyee Manufacturing Inc. but not manufactured by TMI assume original manufacturer’s warranty
The warranties described above are transferable. However, a transferee wishing to claim under this warranty must produce the original warranty contract and a proof of purchase.
I had a wonderful experience with Tyee Windows for my home. The windows were ordered in no time, no surprise waits or surprise extra costs. Gary was very kind and was happy to answer any questions. The team that put in the windows were accommodating for my pets, and quick. They finished the whole house in one day! They are affordable and worth it.