Question 1

WHERE CAN I BUY TYEE WINDOWS?

Accepted Answer

Tyee windows are manufactured and sold exclusively at the Tyee plant and showroom in Abbotsford, located at 1100A Riverside Drive. Call us at 604-854-6900, toll-free at 1-800-851-8933 or stop in at our showroom and we’ll be happy to assist you.

Question 2

CAN I BUY DIRECT FROM TYEE?

Accepted Answer

Yes. We sell our windows and doors direct to homeowners, builders and architects. There is no minimum order. Our customers receive the same high quality product, service and attention whether they place a large order or purchase a single window.

Question 3

WILL YOU SHIP TYEE WINDOWS AND DOORS TO MY LOCATION?

Accepted Answer

We will ship our windows and doors for residential and light commercial projects throughout Western Canada.

Question 4

HOW DO I CARE FOR MY TYEE WINDOWS & GLASS PATIO DOORS?

Accepted Answer

It’s easy. Just use a mild dish soap and water to clean the vinyl frames, glass and screens, then rinse with clean water and wipe dry. Never use abrasive or acidic cleaners, solvents or stripping compounds. You should also remove dirt that builds up in the window recesses and guides, and add a drop of silicone lubricant to all moving part contact points every six months.
 
Vinyl Frames – Clean with mild dish soap and water. Rinse and wipe dry. For hard-to-remove dirt, use non-abrasive sink and counter cleaning creams, or specialized products for cleaning vinyl surfaces in vehicles. Never use abrasive or acidic cleaners, solvents or stripping compounds. Always test cleaners in an inconspicuous area first. Certain stains, such as felt-tip pens, cannot be removed. If this happens, it is better to replace the affected part.
 
Glass - Clean with mild dish soap and water. Rinse with clear water and wipe dry with a soft cloth. Never use petroleum-based cleaners, caustic chemicals, razor blades, putty knives, abrasive pads or high-pressure water hoses on any part of your window or patio door as it may damage the glass surface or sealed unit.
 
Screens - Use a mild dish soap, water and soft brush. Rinse well and wipe dry.
 
Moving Parts - Regularly remove dust, sand and dirt that builds up in window recesses and guides, especially windows exposed to extreme winds or located close to ground level. Add a drop of lubricant in the spring and fall to all moving part contact points. For sliders, remove annually and spray wheels a silicone lubricant. Do not paint metal parts or weather-stripping as this could affect the operation of your windows and patio doors.

Question 5

WHY CHOOSE VINYL WINDOWS?

Accepted Answer

Wood windows are great insulators but they are prone to weather deterioration and require painting regularly. Aluminum windows are durable but offer little insulating value because they conduct energy. Vinyl windows – especially those with multi-chambered frames with precision welded corners – are your best choice because they are extremely durable, possess excellent thermal qualities, and are virtually maintenance free.

Question 6

WHAT IS LAMINATED GLASS?

Accepted Answer

Laminated glass is two pieces of glass with a strong plastic layer sandwiched in between. It reduces exterior noise, enhances security, and helps protect drapes and upholstery from ultraviolet rays that cause them to fade.

Question 7

ARE THERE ANY GOVERNMENT GRANTS AVAILABLE FOR WINDOW REPLACEMENTS?

Accepted Answer

Yes there are from time to time, but the amount and requirements are continually changing. Please contact our office for the most recent information on home renovation and energy tax grants.

Question 8

HOW LONG DOES A TYPICAL WINDOW RENOVATION TAKE?

Accepted Answer

Typically about 1 or 2 days. Larger projects, such as converting a regular window into a bay or bow window, or adding a door or window where one does not exist now, will take longer.

Question 9

WILL THE WINDOW RENOVATION AFFECT MY HOME ALARM SYSTEM?

Accepted Answer

In the majority of cases we are able to successfully reconnect alarm contacts to windows and doors after a renovation. If, however, we are unable to do so, you will need to contact your alarm system company and arrange for reconnection of contacts. In either case, you will need to have your alarm company inspect the job to verify that the alarm system will still work.

Question 10

HOW DO I INSTALL WINDOWS?

Accepted Answer

(This is for vinyl windows and sliding patio doors and are general installation instructions for new construction BC wood framed single family homes. It is the installer’s responsibility to perform proper installation of the product.)
 • All windows and doors are to be installed level, plumb, and square with minimum ¼” clearance on all sides.  
 • Sills must be fully supported with wood or plastic shims, no more than 6” from the corners and under all vertical mullions.
 • Doors must be fully supported across the full width of the door.
 • The bottom and sides of all windows and doors are to be nailed to the wood framing with 2 ½” galvanized roofing nails or equivalent screws. Nails to be placed no greater than 12” intervals on flanges less than 97” or no greater than 6” on flanges greater than 97”.
 • The header flanges of all windows and doors are to be fastened with 2” metal header clips at the same spacing as the bottom and side flanges. There is to be 3/8” clearance from the top of the flange to the step in the header clip.

These instructions are meant to be a general guide for window installation. For specific installation requirements regarding weatherproofing please contact your envelope consultant.
Tyee Manufacturing assumes no responsibility for improperly installed products.

Question 11

DO YOU HAVE INSTALLATION INSTRUCTIONS?

Accepted Answer

There are many different methods to install windows depending on your application. It is best to consult with your sales rep and visit the Tyee showroom to see the range of installation methods and determine which is best for your project.
 
installation methods(https://ba2cd3d2-5f49-499b-9750-73bbf782c0aa.usrfiles.com/ugd/0be540_c792e36e6c8f4c609375af02fbd58235.pdf)

Question 12

WHAT IS TYEE’S WARRANTY?

Accepted Answer

Tyee offers one of the industry’s best warranties.
 
Vinyl extrusions lifetime warranty:
 
The white and desert sand coloured rigid vinyl windows extrusions supplied by Tyee Manufacturing Inc. (TMI). are warrantied against blistering, rotting, pitting corroding, flaking, and peeling that result from defects in materials or workmanship in normal service and TMI agrees to repair or replace any extrusion that it finds to be defective due to faulty workmanship or manufacturing.

The warranty does not cover defects or damage attributable to installation, normal weathering, or damage caused by accident, fire, flood, or other acts of God, vandalism, riot or civil disorder, misuse, abuse, harmful fumes, vapours or chemical pollutants, in the atmosphere, mildew, building settlement, or structural failure of walls or foundations, or any other causes or occurrences beyond TMI control.

This warranty shall be null and void if accessories that are not manufactured or supplied by TMI are installed on vinyl windows, and those accessories affect the performance or integrity of the extrusions. Faulty installation of frame and sash by the contractor or owner due to failure to follow instructions provided by Tyee or any other industry recognized installation certifier will also cause all warranties expressed or implied to be null and void.
 
20 years coverage on glass:
The insulated units manufactured by Tyee Manufacturing Inc. (TMI) since 2007 are under a 20 year warranty starting from the date delivered. Should an insulated unit develop any material visual obstruction determined after a physical inspection by TMI between the interior glass surfaces during the warranty period, TMI will deliver a comparable replacement without charge to the shipping point nearest the installation. This warranty does not include replacement labour costs and does not apply to:
 • Units used outside British Columbia;
 • Units that do not have four 90-degree corners;
 • Units that are broken;
 • Units used in ships, vehicles, commercial refrigeration or in close proximity to swimming pools;
 • Units that have not been handled and installed in accordance with recommended procedures and good trade practice;
 • Units that have been subjected to stress caused by structural movement or settling;
 • Units that have been subjected to stress caused by local application of heat;
 • Units that have been installed in such a manner that inadequate allowance has been made for expansion and contraction of the unit and its supporting structure;
 • Units to which a liquid set film or a plastic film has been applied;
 • Units that have been removed from the original installed location;
 • Units that have been manufactured with the customer’s stained glass or filaments in the interior of the sealed unit.
 
TMI’s liability is limited to the replacement of the unit under the conditions outlined in this warranty. TMI reserves the right to determine what is material visual obstruction of the insulated double glazed sealed unit and whether such obstruction is a result of seal failure.

Any product replaced pursuant to the above warranties becomes the property of TMI.
 
Paint warranty:
Tyee Manufacturing Inc. (TMI) uses AquaSurTech OEM preparation and paint products. TMI offers painted vinyl windows and patio doors due to concerns over premature paint wear it is recommended that sliding windows and patio doors be painted on the exterior only. Any paint wearing or damage caused as a result of painting the interior of a sliding window or patio door is not covered under warranty. Painted vinyl windows are covered under AquaSurTech’s warranty, which can be found on their website (https://www.tyeewindows.com/uploads/ZZ3YSzRp/AQ_D200_Warranty_Vinyl-Profiles.pdf)or below:
 
LIMITED WARRANTY
D-200 FOR USE ON VINYL PROFILES
 • Subject to the terms and conditions of this warranty, AquaSurTech OEM (“AQ”), warrants that D-200 (the “Product”), when applied to vinyl profiles in accordance with the Application Instructions issued by AQ regarding the Product (the “Instructions”), will be free from peeling, cracking or blistering and significant (greater than 6 Delta E units) ultraviolet discoloration caused by natural environmental atmospheric conditions, for a period of fifteen (15) years from the date of application of the Product. 
 • This limited warranty may be extended to an APPLICATION WARRANTY if AQ has pre-approved the specific application AND the application has been effected by an applicator which has been certified in writing by AQ. Under the APPLICATION WARRANTY any product failure due to defective Product (as defined above) will be repaired in-the-field, as directed by AQ and at AQ’s expense, for a period of fifteen (15) years from the initial date of application of the Product. The APPLICATION WARRANTY will only cover coating failures, and not for failures arising due to poor product preparation. Spot adhesion failures (less than 15% of the coated surface area) are not covered by this limited warranty or the APPLICATION WARRANTY since the damage cause is inconsistent preparation. All other provisions of this limited warranty apply to the APPLICATION WARRANTY.
 • This limited warranty is not applicable and does not extend to the following:
1. If the Product has not been applied in strict accordance with the Instructions;
2. If damage occurred as a result of poor quality of the profiles or substrate coated using the Product;
3. If damage occurred as a result of improper fabrication of units incorporating the coated profiles;
4. If damage occurred during delivery, transport or installation of the coated products;
5. If damage is caused by an external factor, including, but not limited to, stucco leach, acidic or solvent washes, hard tack tapes, persistent salt water spray and blowing sand;
6. If damage occurred due to an act of God;
 • If the Product fails to meet this limited warranty, and the APPLICATION WARRANTY is not applicable, AQ’s liability is limited solely and exclusively to provide replacement Product or refund the original purchase paid for the Product, at the option and sole discretion of AQ. Replaced Product is warranted only on the same terms and for the remainder of the warranty period. AQ reserves the right to discontinue or change any Product. If the Product is not available, AQ may select and provide a replacement Product of equal quality and price. Transportation, labor and application charges are the customer’s responsibility and are not included in this limited warranty. The foregoing is the sole and exclusive remedy for the Product under this limited warranty.
 • This limited warranty is in lieu of and excludes all other warranties not expressly set forth herein, expressed or implied by operation of law or otherwise, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. To the extent that any implied warranties may nonetheless exist by operation of law, such warranties are limited to the duration provided by law. AQ shall in no event be liable for incidental, consequential or special damages of any kind. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply. AQ does not authorize anyone to create for it any obligation or liability in connection with the Product.
 • All claims under this limited warranty must be initiated during the warranty period. To initiate a claim, please contact AQ at its then current address. Claimant will be required to provide evidence of the Product failure, proof of date of purchase of the Product, and proof that the Product was applied in strict accordance with the Instructions.

Distribution Products:
Products purchased from Tyee Manufacturing Inc. but not manufactured by TMI assume original manufacturer’s warranty
 
 The warranties described above are transferable. However, a transferee wishing to claim under this warranty must produce the original warranty contract and a proof of purchase.

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